Tenant FAQ
Owner FAQ
1.
When is my rent due?
Your rent is due on the First day of each month. If the rental payment is received after the 5th day of the month, a Late Fee in the amount specified in section of your Lease will be assessed against Tenant.
2.
What if I don’t pay by the 5th?
You will be charged a Late Fee and the legal process will begin. You will be responsible for all court and attorney fees associated with this process. In the unfortunate event that you are evicted, you will still be responsible for payment of the rent until a replacement tenant is found.
3.
Will my Lease automatically renew?
Typically, yes. Make sure you read your Lease Agreement fully, and pay close attention to any clauses related to Renewal and Cancellation.
4.
Can I terminate my Lease early?
No. There is no provision for terminating your Lease (unless you are in the Military). We may, however, agree to early release, providing you meet the guidelines set forth in your Tenant Handbook.
5.
Am I required to have Renter’s Insurance?
This is a requirement. It is inexpensive and will provide you with coverage that typically extends beyond simply insuring your personal belongings. Please call an Insurance Agent to ask about this coverage.
6.
Who do I call if I have a problem?
Our office number is (757)249-1400. Our hours are Monday – Friday from 9 am to 5 pm. Saturday 9 am to 1pm. Our e-mail address is BuyorSell@ActionRealtyNow.com when calling, if you get a voice mail, please leave a message. We will call you back, almost always on the same day.
7.
What if I have an emergency?
We consider an emergency to be any situation that involves an immediate threat to life, health, or property. In this event, call 9-1-1 if appropriate. Then call our office and follow the instructions for reporting an emergency.
8.
How do I submit maintenance requests?
We require all non-emergency maintenance requests to be submitted in writing. You may use e mail, regular mail, fax, or hand-delivery. You can NOT do repairs yourself, and expect to be reimbursed without Management’s written permission.
9.
What if I lock myself out?
Please refer to your Tenant Handbook for procedures on this. There will be a charge for after-hour key replacement
10.
Can a friend move in with me?
You must have written permission from Management, and follow the normal applicant procedure for adding another Tenant. If someone moves in without Management’s written permission, you are violating your Lease Agreement.
11.
What happens if I pay half of the rent, but my roommate doesn’t pay his half?
Each Tenant is jointly and severally responsible for the entire monthly rent. If we don’t receive all of the rent money, legal action will be taken against you, as well as your roommate. Each Tenant’s credit rating will be in jeopardy.
12.
Can I use my security deposit to pay my last month’s rent?
No. If you don’t pay your last month’s rent, legal action will begin on the 6th day of the month, just like any other month. Even if you move out without having done any damage to your dwelling, you might still have a judgment entered against you. That is strictly a security deposit.
13.
Will I get my security deposit back?
We hope so! We want you to move out with all of your rent and fees paid, and leaving the property in the same condition as when you moved in, excepting for normal wear and tear. That’s all you have to do to get a full refund of your security deposit.
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